1 Information We Collect
When you visit plantforia.com, create an account, purchase products, or interact with our customer support, we collect several categories of information:
- Personal Identification Data: Full name, shipping address, billing address, email address, and phone number.
- Transactional Data: Purchase history, subscription status, product preferences, and payment receipt confirmation.
- Technical & Device Information: IP address, browser type, operating system, referral URL, pages viewed, and access timestamps.
2 How We Use Your Information
We use your personal data exclusively for legitimate business purposes to provide you with an exceptional experience:
- To fulfill and deliver your Plantforia electrolyte orders and manage subscriptions.
- To send order confirmation emails, shipment tracking details, and transactional receipts.
- To respond to your support messages, inquiries, and customer feedback.
- To optimize site performance, diagnose technical issues, and prevent fraudulent transactions.
- To send promotional emails and special hydration offers (only if you explicitly opt-in).
3 Payment & Data Security
Your payment security is paramount to us. All credit card transactions are processed securely through PCI-DSS Level 1 certified payment gateways (e.g. Stripe, Shopify Payments).
We never store your full credit card number or CVV code on our servers. All communications between your browser and our site are encrypted using 256-bit SSL (Secure Sockets Layer) encryption.
4 Cookies & Tracking Technologies
Plantforia uses essential cookies, functional cookies, and web analytics tools (such as Google Analytics) to improve navigation, store cart contents, and understand website traffic patterns.
You can adjust your browser settings to block or notify you about cookies. However, disabling essential cookies may impact certain functionality of our online checkout process.
5 Third-Party Data Sharing
🛡️ Our Promise: We Do Not Sell Your Data
Plantforia does not sell, rent, or trade your personal information to third parties for commercial monetary gain under any circumstances.
We share data only with trusted service partners required to deliver our products:
- Fulfillment & Logistics Partners: Shipping carriers (USPS, FedEx, UPS) to deliver your packages.
- Payment Processors: Secure gateways to complete card authorization.
- Email Communications: Automated email services to send transactional notifications.
6 Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete active subscription orders, or satisfy tax and legal record-keeping obligations.
7 Your Privacy Rights (GDPR & CCPA)
Depending on your place of residence (including California, Virginia, Europe, and the UK), you possess specific privacy rights under applicable data privacy laws:
- Right to Know / Access: Request a copy of the personal data we hold about you.
- Right to Deletion: Request that we delete your personal information from our active databases.
- Right to Correction: Request updates or corrections to inaccurate personal details.
- Right to Opt-Out: Unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any email.
To exercise any of these rights, simply email us at privacy@plantforia.com.
8 Children's Privacy Notice
Our Site and products are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor without parental consent, we will delete it immediately.
9 International Data Transfers
Plantforia is headquartered in the United States. If you visit our Site from outside the US, please note that your information may be processed and stored in servers located within the United States.
10 Policy Changes & Updates
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices. Material changes will be highlighted on our website hero banner or communicated via email.
11 Contact Our Privacy Officer
If you have questions, comments, or requests regarding this Privacy Policy, please reach out to our Privacy Officer:
Plantforia Data Protection Officer
100 Botanical Way, Suite 400
San Francisco, CA 94107
Email: privacy@plantforia.com
Support Email: support@plantforia.com