1 30-Day Happiness Guarantee
We want you to feel confident trying Plantforia. If you are purchasing a Plantforia box for the first time and are not completely satisfied with the taste, mixability, or hydration benefits, you can request a 100% refund of your purchase price (excluding shipping fees) within 30 days from your delivery date.
💡 First-Order Protection
For your first order, you do not even need to ship the remaining sachets back to us. Simply contact support with your feedback and order details.
2 Return Eligibility & Conditions
To be eligible for a refund on subsequent or bulk orders (beyond your initial first-order trial):
- Your refund request must be submitted within 30 days of parcel delivery.
- Unopened boxes or merchandise must be in their original packaging condition.
- Proof of purchase (order number or email address used at checkout) is required.
- Gift cards and promotional items are non-refundable.
3 How to Request a Refund (Step-by-Step)
Requesting a return or refund is quick and straightforward:
- Email Us: Send an email to support@plantforia.com with the subject line "Refund Request - [Your Order #]".
- Provide Feedback: Include a brief note telling us why the product wasn't the right fit for you so we can continue improving our electrolyte formulas.
- Receive Confirmation: Our support team will review your request within 24 hours and issue your refund or provide a prepaid return label if physical return of unopened stock is required.
4 Subscription Orders & Recurring Billing
Subscriptions can be modified, paused, or canceled at any time prior to your upcoming renewal date.
- If a subscription shipment has already processed and shipped before cancellation, you may request a return within 30 days of receiving that shipment.
- We send automated email reminders 3 days before every subscription renewal to give you ample time to adjust your schedule.
5 Damaged, Defective, or Incorrect Items
If your package arrives damaged during transit, or if you received an incorrect flavor or item count, please notify us within 7 days of delivery at support@plantforia.com.
We will immediately dispatch a free replacement box at zero extra cost to you.
6 Return Shipping Costs
For approved returns requiring physical shipment of unopened boxes back to our fulfillment center, Plantforia will provide a prepaid shipping label for domestic US customers.
Initial shipping fees paid at checkout are non-refundable unless the return is due to a Plantforia error or damaged package.
7 Refund Processing Timeline
Once your refund is approved or returned items are inspected at our warehouse:
- A confirmation email will be sent to your account email address.
- Refunds are posted back to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 3 to 5 business days depending on your bank's processing times.
8 Contact Our Support Team
Have questions about your order or need help initiating a return?
Plantforia Customer Support
Email: support@plantforia.com
Hotline: +1 (800) 555-PLANT (Mon-Fri 9am-6pm PST)
Direct Form: Contact Us Page